FAQs
what services do you offer at your salon?
We offer a range of holistic facial services designed to enhance your external beauty while boosting your confidence from within. Our services include hands-on face massages, lash lifts, brow lamination and facial waxing.
What is unique about your face lifts?
Our face lifts are entirely hands-on, with no machinery involved. We use different pressure levels to work on various layers of the skin, including soft tissues, fascia, muscles, bones and skin. This personalised approach helps to rejuvenate your skin and promote overall well-being.
How long does a typical face lift facial take?
Each facial lasts between 75 to 90 minutes except Manual Face Lift which may take up to 120 mins. This allows ample time to work on different layers of the skin, address individual needs, and provide a relaxing, holistic experience.
Do you use any special techniques for your face massage?
Yes, each face massage incorporated different techniques. Our approach includes pressure point stimulation, osteopathy-inspired movements and working on soft tissues at specific points to enhance overall skin health and appearance. these techniques are designed to target different layers of the skin, providing a personalised experience that addresses individual needs.
Can you explain what buccal massage is?
Buccal massage is a technique that works on the muscles inside the mouth to help release tension, improve circulation and enhance facial contours. It’s often combined with other facial massage techniques for a comprehensive treatment.
do you customize your treatments based on individual needs?
Absolutely! Each treatment is tailored to the specific needs and concerns of the client. We assess your skin condition and listen to your goals before customizing the session to target areas that need attention.
how can i book an appointment?
You can book an appointment through our online booking system. If you can’t find a suitable appointment time, please feel free to reach out by phone, text or email and we’ll be happy to arrange a convenient time for your visit.
what should i expect during my first visit?
During your first visit, we’ll start with a consultation to discuss your skin concerns, goals and any specific needs you have. Then, we’ll recommend a treatment tailored to you and proceed with the selected service.
are your treatments suitable for sensitive skin?
Yes, our treatments are gentle and can be adjusted to accommodate sensitive skin types. We use high-quality products and gentle techniques to ensure that your skin is treated with care. If you are unsure, please speak to us before booking.
are there any guidelines or precautions i should consider before booking a facial treatment?
Before booking, consider the following:
Manual Face Lift / Sculptural Face Lift / Acupoint Face Lift:
If you’ve had recent invasive facial treatments, wait:
4 weeks after botox
6 weeks after fillers
12 weeks after threads
4 months after dental implants (excludes Acupoint Face Lift)
1 year after any facelift or surgery
If you’re sensitive to facial treatments or products, please inform us before booking
do you offer any packages or discounts for multiple sessions?
Yes, we offer packages and discounts for clients who book multiple sessions. Please ask during your consultation for more details about current offers.
what should i do to prepare for my appointment?
Before a Lash and Brow Appointment: Avoid using waterproof mascara or brow products for at least 24 hours, and do not curl your lashes with an eyelash curler for at least 24 hours prior to your appointment.
Before a Facial Treatment: Make sure to stay hydrated. It’s best to arrive with a clean face, free of makeup, or with minimal makeup if possible.
what should i do after my treatment?
Lash and Brow appointment: Avoid water, steam, sweating, eye makeup, and skincare products around the eye area for at least 24 hours.
Facial Treatment: Drink plenty of water to help flush out toxins and keep your skin hydrated.
Gua Sha Treatments: Drink warm water and try to avoid windy outdoor areas for a few hours after the treatment.
can i get a facial treatment if i’m pregnant?
Yes, our treatments are safe for pregnant people. However, please inform us about your pregnancy during the consultation so we can adjust the treatment to ensure your comfort and safety. If you book our Acupoint Face Lift, we may omit the acupoint activation to accommodate your needs.
what forms of payment do you accept?
We accept cash and credit/debit cards payment options.
what is your cancellation policy?
We kindly request at least 48 hours’ notice for any cancellations or rescheduling. This allows us to accommodate others who may be waiting for an appointment.
A 20% cancellation fee will apply if you cancel within 48 hours of your appointment.